Terms of Service

These terms govern your use of octaneagents.com and any services provided by Octane Technologies LLC, operating as Octane Agents (“we,” “us,” or “our”). By using this site or engaging our services, you agree to them.

Services

We provide local marketing services including Google Business Profile optimization, reputation management, website development, CRM and lead follow-up automation, and paid advertising management. The specific scope, price, and term of your engagement are set out in your service agreement, which takes precedence over anything on this website if the two conflict.

Results disclaimer

We do not guarantee specific rankings, lead volume, revenue, or return on investment. Search rankings are controlled by Google and depend on factors outside our control, including competitor activity, algorithm changes, your service area, your review profile, and your own responsiveness to leads. Any figures, examples, or timelines mentioned on this site are illustrative, not promises.

Fees and payment

• Monthly fees are billed in advance and are due on the date stated in your agreement.
• Onboarding fees, where applicable, are billed at the start of the engagement.
• Advertising spend is separate from management fees and is billed by the ad platform directly unless agreed otherwise in writing.
• Late or failed payments may result in services being paused until the account is current.

Term and cancellation

Engagements carry an initial minimum term as stated in your agreement — normally 90 days, because local ranking work needs that long to show whether it is working. After the initial term, the engagement continues month to month and may be cancelled by either party with 30 days written notice. Fees already paid for a current period are not refundable.

7-Day Launch guarantee

Once you have provided all required access and information requested during onboarding, we will launch the agreed core system for your plan within 7 business days. If we fail to do so, we will credit your next monthly fee. This guarantee covers implementation of the core system as defined for your plan; it does not cover rankings, lead volume, or results, which depend on factors outside our control. The 7-day period begins when access is complete, not when payment is made.

Your responsibilities

• Provide timely access to accounts and platforms needed to do the work.
• Respond to leads and enquiries the system generates. We can deliver opportunities; we cannot close them for you.
• Ensure any content, images, or claims you supply are accurate and yours to use.
• Comply with applicable law, including licensing requirements for your trade and rules governing customer reviews.

SMS and text messaging

By providing your mobile phone number and submitting any form on this site — including audit requests, contact forms, or booking pages — you expressly consent to receive SMS text messages from Octane Agents, including responses to your enquiry, appointment confirmations, and where separately consented, marketing messages.

• Message frequency varies. You may receive up to 4 messages per month. Standard message and data rates may apply depending on your carrier and plan.
• Reply STOP to any message at any time to opt out. You will receive one final confirmation and no further messages will be sent.
• Reply HELP for assistance, or email us at [email protected].
• Consent to receive SMS is not required as a condition of purchasing any service.
• Mobile carriers are not liable for delayed or undelivered messages. Mobile opt-in data and consent are never shared with or sold to third parties for marketing purposes.

Reviews and review generation

Our review-generation systems solicit honest feedback from real customers. We do not create, buy, or incentivise fake reviews, and we will not filter or suppress negative reviews. Doing so violates Google’s policies and the FTC’s rules, and puts your profile at risk. If you ask us to do it, we will decline.

Ownership

Your Google Business Profile, domain, and social accounts remain yours throughout and after the engagement. Websites built under a one-time build fee transfer to you on final payment. Websites provided under a monthly Website-as-a-Service arrangement remain ours while you subscribe; this is stated in the applicable agreement. Our internal processes, templates, and tooling remain ours.

Third-party platforms

Our services depend on platforms we do not control, including Google, GoHighLevel, and advertising networks. We are not responsible for their outages, policy changes, pricing changes, or account actions taken against you by them.

Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these terms or our services is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.

Confidentiality

Each party will keep the other’s non-public business information confidential. We may reference our work for you in case studies or marketing only where you have agreed to it — for example as a founding client.

Changes to these terms

We may update these terms. Material changes will be reflected in the effective date above, and for active clients we will give notice before changes affecting your engagement take effect.

Governing law

These terms are governed by the laws of the state in which Octane Technologies LLC is registered, without regard to conflict-of-law principles.

Contact

Questions about these terms can go to [email protected].